Propeller provides you with a GDPR compliant customer relationship management (CRM) system which contains all of your customer details, property & appliance information and service schedules. We provide tools to manage your workforce remotely in real-time, distributing jobs to workers in the field and receiving all job data and documentation instantly and electronically on completion. We store all job documentation against both every job and property, along with job photographs, materials and costing information; allowing you to have a clear picture and permanent record of every job you manage through the system.
Field-based users receive all job information onto the Propeller mobile app and generate all documentation digitally, including gas, oil, electrical, asbestos, fire safety, solid fuel, solar, air source, legionella certification. Client-specific documentation such as RAMS can be created according to your individual needs. Service & Job Reminders are sent through the system by SMS, Email & Letter enabling you to improve access rates & customer satisfaction.
Upload your schedule of rates to the system so that administrators or field operatives can easily diagnose and specify the correct works requirements for completing jobs quickly and effectively. Manage your engineer van stock and warehouse effectively with Propeller’s Stock Management system. Office administrators can view and manage engineer van stock and parts usage via a central stock management system which updates in real time as engineers use materials throughout the day.
Propeller contains a host of powerful management reporting capabilities to provide deep insight into areas such as compliance, engineer performance, customer satisfaction, access rates, first time fix rates and much more. All job data feeds directly into a KPI dashboard which gives your management team a clear, real-time picture into the overall service management.
"Propeller has supported Great Places Housing Group to achieve 100% compliance on gas servicing since March 2015"
"The ability for our Engineers to view job history, create instant electronic certificates and collate and store data has been a big part of the reason we have been successful in winning a new Housing Association contract."
"We have to produce document packs for our Housing Association clients and were struggling with paper being lost and damaged. Now all of our e.g. Risk Assessments, CP12's, Boiler Commissioning Checklists etc. are all produced digitally, meaning we can deliver all of the paperwork to our clients within strict time-frames, ensuring they stay compliant and we hit deadlines."
"We're seen as a company who is one step ahead due to our use of technology. Obviously for tendering that puts us in a very strong position. We're now consistently 100% compliant, not just month by month, but day to day."
Whether you’re a Housing Association wanting to push data to and from your Housing Management System’s or a Contractor wanting to connect to your Accounts and CRM packages, with our specialist integration partners, we’ve got you covered.
Manage your workforce remotely in real-time and receive all job data and documentation instantly and electronically on completion.
Manage your business in real time, with powerful cloud-based mobile to office communication for instant access to job data.
Customer, Job & Appliance Database containing all your customer, property information, asset data, service schedules & more.
Manage your Diary, Engineers & Jobs with advanced bulk job scheduling features. Dynamic Scheduling coming Sept 18.
Engineer timesheets completed via the App for immediate online access and management reporting.
Quickly and easily send Service & Job reminders by SMS, Email & Letters to customers and communicate with Engineers via Instant Engineer Notifications/Updates
Generate accurate quotes and invoices on site or from the office in hours rather than days
Upload your SORs, parts, materials or services to a catalogue available to both administrators and engineers.
All the standard documents & certificates you need to manage your operations as well as bespoke documents available on request.