Crucially, since implementing Propeller, ateb has consistently recorded 100% compliance across Gas Servicing, Electrical Safety, Fire Safety Risk Assessments, LIfting Equipment and Passenger LIfts and Legionella. This now forms a central pillar of their customer communications, highlighted in their 2020 annual report.
Initial investment into the new software has already been offset by tangible, measurable returns on investment including a 30 hour-per-week saving on administration time previously required to ensure compliance records were kept up to date and accurate.
This in turn has eased pressure on the team, reducing errors and therefore risk. Other less tangible but equally important results include improvements to staff morale, and increased customer satisfaction.
Nick Hampshire, ateb Chief Executive says: “From day one, Propeller demonstrated they understood our needs and bought into our ateb customer-led DNA. Their style of agile ‘get things done’ service delivery was particularly beneficial where we need to collaboratively design and build robust solutions.
Since implementing, Propeller has provided our operational teams with a powerful and expandable system to effectively manage the group’s multiple compliance programme of works. From an assurance perspective, we now have a real time view of compliance outcomes helping us to know we are keeping our customers safe in their homes.”