Propeller is the first software company in the UK to be certified carbon-neutral by ClimatePartner and is an approved partner of the APHC.
Propeller is the first software company in the UK to be certified carbon-neutral by ClimatePartner and is an approved partner of the APHC.

Privacy Policy

Privacy Policy

Who we are
 

We are Propeller Powered Ltd.

Our address is Unit 6 Platinum Way, Urmston, Trafford Park, Manchester, M41 7LY.

You can contact us by post at the above address, by email at info@teampropeller.co.uk or by telephone on 0333 207 0037.

All enquiries about our use of your personal data should be addressed to the contact details above.

How we use your information

Our website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

These cookies are shown below.

propellerpowered.co.uk
Main public facing website for Marketing/Sales

secure.propellerpowered.co.uk
Propeller Powered SaaS solution

Cookie Name

_ga

Provider

secure. propellerpowered.co.uk

Purpose

Used by Google Analytics to calculate visitor, session, and campaign data along with tracking site usage. Information stored anonymously and uses a randomly generated unique ID.

Expiry

2 Years

Type

1st Party




Cookie Name

_gid

Provider

secure. propellerpowered.co.uk

Purpose

Used by Google Analytics to store information on how a website is used, while also reporting on website performance.

Expiry

1 Day

Type

1st Party




Cookie Name

_gat_gtag_UA_118034755_2

Provider

secure. propellerpowered.co.uk

Purpose

Used by Google to distinguish users

Expiry

1 Minute

Type

1st Party




Cookie Name

ASP.NET_SessionId

Provider

secure. propellerpowered.co.uk

Purpose

Used by Microsoft’s ASP.NET Application – stores session data during a user’s website visit

Expiry

Session

Type

1st Party




Cookie Name

PropellerDeviceID

Provider

secure. propellerpowered.co.uk

Purpose

Used to track device logins across user accounts.

Expiry

Never

Type

1st Party




Cookie Name

VanCertOfficeWork

Provider

secure. propellerpowered.co.uk

Purpose

Used for UX Interrogation

Expiry

1 Day

Type

1st Party




Cookie Name

_VanCertOffice

Provider

secure. propellerpowered.co.uk

Purpose

Used by the login form required for user authentication

Expiry

Session

Type

1st Party




We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

When you submit an enquiry via our website

(a) When you submit an enquiry via our website, we ask you for your name, email, contact number, business name and how you heard about us.

(b) We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

(c) Your enquiry is stored and processed as an email and is logged on a CRM system.

(d) We do not use the information you provide to make any automated decisions that might affect you.

(e) We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you. You can request deletion of your details at any time by contacting us at info@teampropeller.co.uk 

When you sign up to receive our newsletter

(a) When you sign up to receive our newsletter, we ask for your name and your email address.

(b) We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

(c) You can withdraw your consent at any time and we will stop sending you the newsletter.

(d) Your name and email address are stored on a third-party marketing system. This system has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of GDPR.

(e) We do not use the information you provide to make any automated decisions that might affect you.

(f) We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years. You can request deletion of your details at any time by contacting us at info@teampropeller.co.uk

How we may use Your Data

(a) We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services

(b) We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

(c) We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

(d) We may process your personal data, and the personal data of your customers, that are provided in the course of the use of our services (“service data“). The service data may include your customers’ names, addresses, telephone numbers, email addresses, appliance information, service history, job history, your financial information (including invoices, quotes and job costs). The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

(e) We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant or services to you. The legal basis for this processing is consent.

(f) We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your bank account details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

(g) We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

(h) We may process geographical data of your engineers at certain events. This data may include coordinate data, date and time. The source of this data is the mobile application. This data may be processed for the purpose of identifying your mobile-user location when acknowledging jobs, starting jobs, ending jobs and taking photographs. The legal basis for this processing is consent.

Business Function

Finance

Type of data

(a) Identity
(b) Contact
(c) Financial
(d) Transaction

Purpose

Managing payments, fees and charges, and to collect and recover money owed to us for services

Lawful basis

(a) Performance of a contract with you, (b) Necessary for our legitimate interests to recover debts owed to us




Business Function

Sales & Marketing

Type of data

(a) Identity
(b) Contact
(c) Business
(d) Financial

Purpose

To register you as a new customer

Lawful basis

Performance of a contract with you




Business Function

Sales & Marketing

Type of data

(a) Identity
(b) Contact
(c) Business
(d) Marketing

Purpose

To manage our relationship with you which will include notifying you about changes to our terms or privacy policy and changes to our products and services

Lawful basis

(a) Performance of a contract with you,
(b) Necessary to comply with a legal obligation,
(c) Necessary for our legitimate interests to keep our records updated and clients informed




Business Function

Sales & Marketing

Type of data

(a) Identity
(b) Contact
(c) Business
(d) Marketing
(e) Usage

Purpose

To manage our relationship with you including newsletters and company news

Lawful basis

Necessary for our legitimate interest to develop our product/services and grow our business




Business Function

Operations

Type of data

(a) Technical
(b) Usage

Purpose

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Lawful basis

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy




Business Function

Operations

Type of data

(a) Identity
(b) Contact
(c) Technical

Purpose

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Lawful basis

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise,
(b) Necessary to comply with a legal obligation

 

Processed Data

Business Function

SaaS System

Type of data

(a) Asset (b) Compliance (c) Housing Stock

Purpose

Managing regulatory compliance requirements and associated housing stock

Lawful basis

(a) Performance of a contract with you,
(b) Necessary for software to function and manage contracts, compliance and works




Business Function

SaaS System

Type of data

(a) Employee
(b) Trade
(c) Skills

Purpose

Client managing engineers and applicable trade skill certificates to carry out applicable works

Lawful basis

(a) Performance of a contract with you,
(b) Necessary for software to function and allocate works




Business Function

SaaS System

Type of data

(a) Client Tenant
(b) Homeowner Contact

Purpose

Managing housing stock and communications for statutory compliance requirements

Lawful basis

(a) Performance of a contract with you,
(b) Necessary for client statutory requirements for client communications for legal processes if applicable




Business Function

SaaS System

Type of data

(a) Contractor
(b) Sub-Contractor

Purpose

Managing contractor(s) and/or Sub-contractor work assignment

Lawful basis

(a) Performance of a contract with you,
(b) Necessary for client software requirements




Business Function

SaaS System

Type of data

(a) Financial

Purpose

Managing finances across work streams, including quoting, billing, purchasing and stock

Lawful basis

a) Performance of a contract with you,
(b) Necessary for clients financial and stock management

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

You can ask us at anytime to remove your data from our systems (in writing) using the contact details found in the Who Are We section of this policy.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Retaining and deleting personal data:

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

(a) account data will be retained for a minimum period of 2 years following the termination of your contract, and for a maximum period of 5 years.

(b) profile data will be retained for a minimum period of 2 years following the termination of your contract, and for a maximum period of 5 years.

(c) service data will be retained for a minimum period of 2 years following the termination of your contract, and for a maximum period of 5 years.

In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of enquiry data will be determined based on data protection legislation.

(b) the period of retention of notification data will be determined based on data protection legislation.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Financial transactions relating to our website and services are handled by our payment services providers, GoCardless and Xero. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://gocardless.com/legal/privacy/ and https://www.xero.com/uk/about/terms/privacy/.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

 

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at http://www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

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